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Abbyy: Full IT-Process Abbyy: Full IT-Process

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Services provided

  • Process
    analysis
  • Project
    Management
  • Implementation
  • Custom
    Development
  • Exports for
    3rd party
  • User Training
  • Ongoing
    Support
  • Administration

Solutions used

Results

  • Fully integrated Marketing and Sales processes (B2B Marketing with Pardot, Sales Process with Sales Cloud)
  • Integration between accounting solution Microsoft Dynamics Axapta and Salesforce to handle order process
  • Automated HR processes such as employee onboarding, training management, Management-by-Objective (MbO) module and absence requests through custom Salesforce development
  • 360° view of customer with Service Cloud led to faster and better customer support

Customer Snapshot

Industry: Software

Employees: 1 000+

Products: Abbyy creates artificial intelligence technologies and solutions and services that capture, translate, extract and transform information into accessible and useful knowledge. More than 40 million people from over 200 countries use ABBYY products, technologies, solutions and services.

“ Salesforce became our central system for all key processes, which significantly improved our company’s overall efficiency, international collaboration, usability and customer satisfaction ”

Dr. Natalia Kuehnert
Marketing Manager at ABBYY Europe GmbH

Customers

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