Customer Success Stories

Come2com

Come2com unterstützt Geschäftskunden bei der ISDN-Abschaltung in Kooperation mit der Deutschen Telekom. Sie bieten sowohl tarifliche Umstellungen als auch die Installation, den Vertrieb und den Service von Telefonanlagen an. Come2com bietet seinen Kunden eine echte ALL-IN-ONE-Lösung, die die Einführung von Festnetz- und Mobilfunknetzen, die Vernetzung und den Anschluss von Standleitungen kombiniert.

Industry: Software
Employees: 1 000+

Salesforce became our central system for all key processes, which significantly improved our company’s overall efficiency, international collaboration, usability and customer satisfaction

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Dr. Natalia Kuehnert
Marketing Manager at ABBYY Europe GmbH

Services provided

  • Process analysis
  • Custom Development
  • Ongoing Support
  • Project Management
  • Exports for 3rd party
  • Administration
  • Implementation
  • User Training

Solutions used

Results

  • Fully integrated Marketing and Sales processes (B2B Marketing with Pardot, Sales Process with Sales Cloud)
  • Integration between accounting solution Microsoft Dynamics Axapta and Salesforce to handle order process
  • Automated HR processes such as employee onboarding, training management, Management-by-Objective (MbO) module and absence requests through custom Salesforce development
  • 360° view of customer with Service Cloud led to faster and better customer support

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