Unsere Kunden

Sabio

Sabio is eine voll funktionsfähige Anwendung, die zum Seitenlayout der Service Console-Seite hinzugefügt werden kann, um schnell Dokumentation zu vorhandenen Problemen zu finden. Sie verfügt über ein Suchfeld, eine Seitenumbruchfunktion, die Möglichkeit, Inhalt von Artikeln zu posten oder per E-Mail zu versenden, Dokumente zu den Artikeln anzufügen, herunterzuladen und zu öffnen (Präsentationen, PDF-Dateien, Dokumente).

Industry: Software
Employees: 1 000+

Salesforce became our central system for all key processes, which significantly improved our company’s overall efficiency, international collaboration, usability and customer satisfaction

Dr. Natalia Kuehnert
Marketing Manager at ABBYY Europe GmbH

Services provided

  • Process analysis
  • Custom Development
  • Ongoing Support
  • Project Management
  • Exports for 3rd party
  • Administration
  • Implementation
  • User Training

Solutions used

Results

  • Fully integrated Marketing and Sales processes (B2B Marketing with Pardot, Sales Process with Sales Cloud)
  • Integration between accounting solution Microsoft Dynamics Axapta and Salesforce to handle order process
  • Automated HR processes such as employee onboarding, training management, Management-by-Objective (MbO) module and absence requests through custom Salesforce development
  • 360° view of customer with Service Cloud led to faster and better customer support

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