Customer Success Stories

Abbyy

Abbyy entwickelt KI Technologien, Lösungen und Services , die Informationen erfassen, übersetzen, extrahieren und in zugängliches und nützliches Wissen umwandeln. Über 40 Millionen Menschen aus über 200 Ländern nutzen Produkte, Technologien, Lösungen und Dienstleistungen von ABBYY.

Industry: Software
Employees: 1 000+

Salesforce became our central system for all key processes, which significantly improved our company’s overall efficiency, international collaboration, usability and customer satisfaction

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Dr. Natalia Kuehnert
Marketing Manager at ABBYY Europe GmbH

Services provided

  • Process analysis
  • Custom Development
  • Ongoing Support
  • Project Management
  • Exports for 3rd party
  • Administration
  • Implementation
  • User Training

Solutions used

Results

  • Fully integrated Marketing and Sales processes (B2B Marketing with Pardot, Sales Process with Sales Cloud)
  • Integration between accounting solution Microsoft Dynamics Axapta and Salesforce to handle order process
  • Automated HR processes such as employee onboarding, training management, Management-by-Objective (MbO) module and absence requests through custom Salesforce development
  • 360° view of customer with Service Cloud led to faster and better customer support

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