Success Stories of Our Customers
ABBYY
Products: ABBYY creates artificial intelligence technologies and solutions and services that capture, translate, extract and transform information into accessible and useful knowledge. More than 40 million people from over 200 countries use ABBYY products, technologies, solutions and services.
Industry:
Software
Employees:
1 000+
Salesforce became our central system for all key processes, which significantly improved our company’s overall efficiency, international collaboration, usability and customer satisfaction
Services provided
Process analysis
Project Management
Implementation
Custom Development
User Training
Ongoing Support
Administration
Exports for 3rd party
Solutions used
Results
- Fully integrated Marketing and Sales processes (B2B Marketing with Pardot, Sales Process with Sales Cloud)
- Integration between accounting solution Microsoft Dynamics Axapta and Salesforce to handle order process
- Automated HR processes such as employee onboarding, training management, Management-by-Objective (MbO) module and absence requests through custom Salesforce development
- 360° view of customer with Service Cloud led to faster and better customer support
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