Customer Success Stories

Come2com

Come2com supports its customers in shutting down their ISDN connection. In addition to the tariff conversion, services like the distribution, the installation as well as the service of telephone-systems is also being offered. Combining the adoption of fixed-line networks and mobile communications, networking and connecting leased lines, Come2com provides its customers a true ALL-IN-ONE solution.

Industry: Software

Employees: 1 000+

Salesforce became our central system for all key processes, which significantly improved our company’s overall efficiency, international collaboration, usability and customer satisfaction

Dr. Natalia Kuehnert
Marketing Manager at ABBYY Europe GmbH

Services provided

Process analysis
Custom Development
Ongoing Support
Project Management
Exports for 3rd party
Administration
Implementation
User Training

Solutions used

Results

Fully integrated Marketing and Sales processes (B2B Marketing with Pardot, Sales Process with Sales Cloud)
Integration between accounting solution Microsoft Dynamics Axapta and Salesforce to handle order process
Automated HR processes such as employee onboarding, training management, Management-by-Objective (MbO) module and absence requests through custom Salesforce development
360° view of customer with Service Cloud led to faster and better customer support