Customer Success Stories

Come2com

Come2com supports its customers in shutting down their ISDN connection. In addition to the tariff conversion, services like the distribution, the installation as well as the service of telephone-systems is also being offered. Combining the adoption of fixed-line networks and mobile communications, networking and connecting leased lines, Come2com provides its customers a true ALL-IN-ONE solution.

Industry: Software
Employees: 1 000+

Salesforce became our central system for all key processes, which significantly improved our company’s overall efficiency, international collaboration, usability and customer satisfaction

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Dr. Natalia Kuehnert
Marketing Manager at ABBYY Europe GmbH

Services provided

  • Process analysis
  • Custom Development
  • Ongoing Support
  • Project Management
  • Exports for 3rd party
  • Administration
  • Implementation
  • User Training

Solutions used

Results

  • Fully integrated Marketing and Sales processes (B2B Marketing with Pardot, Sales Process with Sales Cloud)
  • Integration between accounting solution Microsoft Dynamics Axapta and Salesforce to handle order process
  • Automated HR processes such as employee onboarding, training management, Management-by-Objective (MbO) module and absence requests through custom Salesforce development
  • 360° view of customer with Service Cloud led to faster and better customer support

Customers success stories

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